Goal 01: Improve participant satisfaction and recovery outcomes.
Performance Target: Satisfaction as measured by the MHSIP Consumer Survey will show measurable improvement for MCBHD’s Adult Adult Inpatient and Community Services Branch, including residential, supported apartments, Community Support Programs, Targeted Case Management programs, and day treatment with the long range goal of meeting/exceeding the National Research Institute consumer satisfaction standards.
Tactical Objective 1.1: Review MHSIP and Vital Voices survey instruments to determine if enhancements are required to capture person-centered principles.
Progress on Target and Objective: Two meetings have been held to discuss Tactical Objective 1.1. The first was only between the Action Team co-chairs and the County Staff Partner for planning purposes. The second meeting was held on April 17. In this meeting, a focus group of identified diverse cultural stakeholders was assembled, to include members from the African American, Hispanic, Hmong, and individuals with lived experience communities. The MHSIP and Vital Voices satisfaction tools were reviewed, as well as background of implementation and use of the tool by Dr. Michael Nunley. The group identified additional stakeholders who should be invited to the process and agreed to meet every other week to aggressively meet this Tactical Objective, with an ambitious goal set to complete recommendations by July 2013 prior to the 2013 implementation of the MHSIP survey. There will be two key areas to address: 1) Assessing and ensuring the cultural intelligence and person-centeredness of the survey tools we use, and 2) Assessing and ensuring the cultural intelligence and person-centeredness of the methods we use to implement our survey tools.
Key Points for Redesign Task Force: The team hopes to assess very quickly if we plan to continue using the tools we have been using, adapt the tools we’ve been using, find new tools to use, or author our own satisfaction survey.
Anticipated Goal Completion: 07/31/13
Additional Assistance Needed: Identification of key cultural stakeholders to include in this process.
(Update provided by Jen Wittwer)